:root{--bg:#eef1f5;--text:#0b0f14;--muted:#5b6573;--line:#e5e7eb;--card:#fff;--accent:#d40000;--accent-dark:#b80000;--accent-soft:rgba(212,0,0,.08);--dark:#111827;--shadow:0 16px 44px rgba(16,24,40,.10);--radius:20px;--container:1180px}*{box-sizing:border-box}body{margin:0;font-family:ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,"Noto Sans",sans-serif;background:linear-gradient(135deg,#e6e9ee,#f7f8fa 44%,#b7bec8);color:var(--text);line-height:1.55;min-height:100vh}a{color:inherit;text-decoration:none}a:hover{text-decoration:underline}.container{max-width:var(--container);margin:0 auto;padding:0 20px}.topbar{position:sticky;top:0;z-index:10;background:rgba(255,255,255,.82);backdrop-filter:blur(14px);border-bottom:1px solid rgba(229,231,235,.9)}.topbar__inner{min-height:76px;display:flex;align-items:center;justify-content:space-between;gap:18px}.brand{display:flex;align-items:center;gap:12px;min-width:0}.brand:hover{text-decoration:none}.brand__mark{width:42px;height:42px;border-radius:13px;background:linear-gradient(135deg,var(--accent),#ff4d4d);box-shadow:0 10px 24px rgba(212,0,0,.22);position:relative;flex:0 0 42px}.brand__mark:after{content:"";position:absolute;inset:9px;border:2px solid rgba(255,255,255,.7);border-radius:9px;transform:rotate(8deg)}.brand strong{display:block;font-weight:900;letter-spacing:.1px}.brand small{display:block;color:var(--muted);font-size:12px;line-height:1.1}.topbar__nav{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}.topbar__nav a{padding:9px 12px;border-radius:999px;color:#374151;font-weight:700;font-size:14px}.topbar__nav a:hover,.topbar__nav a.active{text-decoration:none;background:#fff;box-shadow:0 8px 18px rgba(17,24,39,.06)}.main{padding:34px 0 56px}.hero{display:grid;grid-template-columns:1.2fr .8fr;gap:22px;align-items:start}.panel,.card,.table-card{background:rgba(255,255,255,.9);border:1px solid rgba(229,231,235,.92);border-radius:var(--radius);box-shadow:var(--shadow);backdrop-filter:blur(10px)}.panel{padding:28px}.card{padding:18px}.eyebrow{display:inline-flex;padding:7px 10px;border-radius:999px;background:var(--accent-soft);color:var(--accent);text-transform:uppercase;letter-spacing:.08em;font-weight:900;font-size:12px;border:1px solid rgba(212,0,0,.2)}h1{font-size:clamp(34px,5vw,58px);line-height:1;margin:14px 0 14px;letter-spacing:-.04em}h2{font-size:clamp(26px,3vw,38px);line-height:1.08;margin:0 0 14px;letter-spacing:-.03em}h3{margin:0 0 10px;font-size:18px}.lead{font-size:18px;color:var(--muted);max-width:780px}.muted{color:var(--muted)}.grid{display:grid;gap:16px}.grid--2{grid-template-columns:repeat(2,1fr)}.grid--3{grid-template-columns:repeat(3,1fr)}.stat b{font-size:30px;color:var(--accent);line-height:1}.btn,button.btn{display:inline-flex;align-items:center;justify-content:center;border:1px solid transparent;border-radius:999px;padding:11px 16px;font-weight:850;white-space:nowrap;cursor:pointer;background:#fff;color:var(--text)}.btn:hover{text-decoration:none;transform:translateY(-1px)}.btn--primary{background:var(--accent);color:#fff;box-shadow:0 10px 24px rgba(212,0,0,.18)}.btn--primary:hover{background:var(--accent-dark)}.btn--dark{background:var(--dark);color:#fff}.btn--ghost{border-color:var(--line);background:rgba(255,255,255,.72)}.btn--small{padding:8px 12px;font-size:13px}.actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:16px}.form{display:grid;gap:12px}.field{display:grid;gap:6px}.field label{font-size:13px;color:var(--muted)}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:14px;padding:12px 13px;background:#fff;color:var(--text);font:inherit}textarea{min-height:116px;resize:vertical}input:focus,select:focus,textarea:focus{outline:none;box-shadow:0 0 0 4px rgba(212,0,0,.14);border-color:rgba(212,0,0,.35)}.alert{padding:13px 15px;border-radius:16px;margin:0 0 16px;border:1px solid var(--line);background:#fff}.alert--ok{border-color:rgba(34,197,94,.28);background:rgba(34,197,94,.07)}.alert--err{border-color:rgba(239,68,68,.28);background:rgba(239,68,68,.07)}.layout{display:grid;grid-template-columns:300px 1fr;gap:18px;align-items:start}.sidebar{position:sticky;top:96px;display:grid;gap:14px}.ticket-list{display:grid;gap:10px}.ticket-item{display:block;border:1px solid var(--line);background:#fff;border-radius:16px;padding:12px}.ticket-item:hover{text-decoration:none;border-color:rgba(212,0,0,.28);box-shadow:0 10px 24px rgba(212,0,0,.08)}.ticket-item strong{display:block}.ticket-item small{color:var(--muted)}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:6px 10px;border:1px solid var(--line);background:#fff;font-size:12px;font-weight:850;color:#374151}.badge--red{background:var(--accent-soft);border-color:rgba(212,0,0,.22);color:var(--accent)}.badge--green{background:rgba(34,197,94,.09);border-color:rgba(34,197,94,.28);color:#15803d}.badge--dark{background:#111827;border-color:#111827;color:#fff}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.table th{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);background:#fafafa}.table tr:last-child td{border-bottom:0}.table-card{overflow:auto}.timeline{display:grid;gap:0;margin:12px 0}.step{display:grid;grid-template-columns:28px 1fr;gap:10px;position:relative}.step:not(:last-child):before{content:"";position:absolute;left:13px;top:25px;bottom:-5px;width:2px;background:#e5e7eb}.dot{width:28px;height:28px;border-radius:999px;background:#e5e7eb;border:4px solid #fff;box-shadow:0 0 0 1px #d8dde5;z-index:1}.step.done .dot{background:var(--accent);box-shadow:0 0 0 1px rgba(212,0,0,.25)}.step.current .dot{background:#111827;box-shadow:0 0 0 1px #111827}.step__body{padding-bottom:12px}.step__body strong{display:block}.step__body span{font-size:13px;color:var(--muted)}.messages{display:grid;gap:10px;margin:12px 0}.msg{padding:12px 14px;border-radius:16px;border:1px solid var(--line);background:#fff}.msg--client{background:#f8fafc}.msg--staff{background:rgba(212,0,0,.055);border-color:rgba(212,0,0,.22)}.msg--internal{background:#111827;color:#fff;border-color:#111827}.msg__meta{font-size:12px;color:var(--muted);margin-bottom:4px}.msg--internal .msg__meta{color:rgba(255,255,255,.65)}.file-list{display:grid;gap:8px;margin-top:10px}.file-link{display:flex;justify-content:space-between;gap:10px;border:1px solid var(--line);background:#fff;border-radius:14px;padding:10px 12px}.footer{background:#0b0f14;color:#fff;padding:24px 0}.footer__inner{display:flex;justify-content:space-between;gap:14px;flex-wrap:wrap;color:rgba(255,255,255,.8)}.footer a{color:#fff}.empty{padding:18px;border:1px dashed #cbd5e1;border-radius:16px;background:rgba(255,255,255,.6);color:var(--muted)}@media(max-width:940px){.hero,.layout,.grid--2,.grid--3{grid-template-columns:1fr}.sidebar{position:static}.topbar__inner{display:grid;gap:10px}.topbar__nav{justify-content:flex-start;overflow-x:auto;flex-wrap:nowrap;padding-bottom:6px}.topbar__nav a{flex:0 0 auto;background:rgba(255,255,255,.7);border:1px solid var(--line)}}@media(max-width:560px){.container{padding:0 16px}.brand small{display:none}.brand__mark{width:38px;height:38px;flex-basis:38px}.panel,.card{border-radius:18px;padding:16px}.main{padding-top:24px}.table{min-width:760px}}

.access-panel textarea{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:13px;line-height:1.45;background:#fff}.access-panel .card p{margin:0;word-break:break-word}


/* UI polish: better footer and admin shell */
html,body{height:100%}
body{display:flex;flex-direction:column}
.main{flex:1}
.topbar{box-shadow:0 10px 28px rgba(16,24,40,.05)}
.topbar__nav a:last-child{margin-left:4px}
.footer{background:transparent;color:var(--muted);padding:10px 0 28px;border-top:none}
.footer__inner{background:rgba(255,255,255,.76);border:1px solid rgba(229,231,235,.92);border-radius:18px;padding:14px 18px;box-shadow:0 12px 28px rgba(17,24,39,.05);color:var(--muted);align-items:center}
.footer a{color:#374151;font-weight:700}
.footer a:hover{color:var(--accent);text-decoration:none}
@media(max-width:940px){
  .footer{padding-top:4px}
  .footer__inner{padding:12px 14px}
}